Retail and Ecommerce Back-Office & Support

Outsource Your Retail Back-Office

SMB Squad offers customized talent solutions tailored to retail &e-commerce specific needs, freeing you to focus on what truly matters: Winning new customers. Expanding your product lines. Optimizing your online presence. Building a thriving retail business.

Grow. Together
We’ve worked with over 100+ clients around the world
Hire SMB Squad to manage your retail & e-commerce back-office and support.

Hire Your E-commerce & Retail Team

Stop letting tedious back-office and support tasks bog down your retail and e-commerce business. SMB Squad empowers your business with a managed, full-time team of expert professionals, ready to handle your back-office needs. We streamline time-consuming processes, freeing you to focus on what truly matters: Growing your customer base. Expanding your product lines. Optimizing your online presence. Building a thriving retail business.

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process
Discovery

Discovery

We start by understanding your needs and reviewing your job description. Within 48 hours, you’ll receive a detailed proposal with costs and timelines. Whether you need bookkeeping, accounting, data entry, or more, we’re here to help you focus on what matters.

We Hire & Train

We Hire & Train

We hand-select high-performing professionals, saving you time and resources. train your team members and onboard them to your workflow.

Kick-off

Kick-off

Your team members report to you daily and start working as an extension of your organization. We’ll provide you with daily reports and updates depending on your requirements.

Operations Management

Operations Management

We manage the entire process end -end and also monitor all operations to ensure your team members are following all SOP’s and agreed workflows and deliverables daily.

What our clients said
Blueprint for the digital arena

Digital strategy

Navigating the digital realm requires more than just tactics—it demands a coherent strategy

  • Comprehensive analysis

    Deep dive into your brand, audience, and competition to build a strategy that's robust and adaptable.

  • Cross-platform integration

    Harmonize your presence across all digital touchpoints for a seamless brand narrative.

  • Performance monitoring

    Stay ahead with real-time analytics and responsive strategy adjustments.

Narrate. Engage. Convert.

Content creation

In the age of information, content reigns supreme. From blog posts to videos, infographics to podcasts, we breathe life into your brand’s story, ensuring it resonates with and captivates your target audience.

  • Storytelling excellence

    We create stories that not only tell but sell, fostering a strong brand-customer connection.

  • Diverse formats

    From snappy social media copy to in-depth e-books, versatility in our content meets all your needs.

  • SEO driven

    Enhance visibility with content optimized for search engines, reaching the right audience organically.

Engaging Conversations, One Post at a Time

Social media management

Social platforms are more than just channels—they’re communities. Our experts tailor content, craft campaigns, and engage with your audience, transforming followers into loyal brand ambassadors.

  • Audience engagement

    Interactive campaigns that boost user engagement and foster community growth.

  • Brand consistency

    Maintain a consistent brand voice across all social channels, reinforcing brand recognition.

  • Analytics approach

    Use data-driven insights to tailor content that resonates with your audience and drives conversions.

Quality Dedicated Remote Retail & E-commerce Workforce

Outsource, Grow, Win

Your Retail Business, Your Rules. SMB Squad provides customized back-office solutions tailored to your unique needs, not a one-size-fits-all approach. Our talents understand the specific needs of retail and e-commerce, ensuring your operations are aligned with your growth goals.

  • Unlock Growth with Outsourced Teams

    Expand your offerings, enter new markets, or simply work smarter – outsourced retail and e-commerce back-office and support are a strategic solution.

  • Cost-Effective and Efficient

    SMB Squad facilities provide a high-performance environment for your remote team, including HR, payroll, and legal compliance management.

  • Adapt to Market Changes

    With expert remote support, optimize your financial operations, offer timely client advice, and streamline processes for a competitive edge.

Offshore workforce solutions for businesses looking to outsource their retail and e-commerce solution.

Our Comprehensive Retail & E-commerce Talents

Hire 3x the talent, for the cost of 1. SMB Squad connects you with skilled, industry-experienced professionals through flexible offshore workforce and outsourcing solutions.

Customer Service Agent

Customer Service Agent

SMB Squad’s Customer Service Agents are your retail frontline, providing exceptional support to your customers, addressing inquiries and resolving issues promptly and professionally.

Data Entry Clerk

Data Entry Clerk

SMB Squad’s Data Entry Specialists ensure accurate and efficient data input for your retail business, maintaining the integrity of your systems. Improving productivity and decision-making.

Order Processor

Order Processor

SMB Squad’s Order Processors handle client orders with accuracy and efficiency, ensuring a smooth transaction process from placement to delivery  and improve your business sales operations.

Inventory Manager

Inventory Manager

SMB Squad’s Inventory Managers oversee and optimize your inventory, ensuring accurate stock levels and timely product availability, and drive business efficiency and profitability.

E-commerce Manager

E-commerce Manager

SMB Squad’s E-commerce Managers optimize your online marketplace for growth and a seamless user experience, implement marketing strategies, and manage vendor relationships.

Product Information Writer

Product Information Writer

SMB Squad’s Content Writers craft compelling product descriptions, blogs, articles, landing pages and website content that engages visitors and drives conversions.

  • Apps we use

We hire retails & e-commerce workforce that specialize in the apps you use

+ any integration and workflow of your choice
Frequently Asked Questions

Got any questions? we’re here to help

Can’t find what you’re looking for? don’t hesitate to reach out!
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What does SMB Squad do?

We support small and medium businesses across the US, UK, Canada, and Australia by offering a comprehensive suite of services, including outsourced accounting, customer service, data entry, medical billing, editing, admin, content production, digital marketing, CCTV monitoring and more. Partnering with us is not just about outsourcing – it’s about transforming your operational effectiveness and achieving sustainable business growth.

How can outsourcing help my retail & e-commerce business?

Outsourcing your retail & e-commerce back-office and support to SMB Squad can offer numerous benefits:

1. Cost Savings: Reduce overhead costs by avoiding the need for full-time in-house staff.
2. Expertise and Accuracy: Gain access to experienced professionals for accurate and reliable financial records.
3. Focus on Core Business: Free up time to concentrate on your primary business activities.
4. Scalability and Technology: Easily scale services and utilize advanced accounting software without extra investment in manpower.

What are the benefits of outsourcing to SMB Squad?

Outsourcing gives your business access to experienced distributed English-speaking professionals with up to 0% in cost savings. SMB Squad helps build dedicated offshore teams that are flexible and integrate seamlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.

How does SMB Squad help find the right the right team for me?

At SMB Squad, we provide a consultative account management approach to outsourcing, partnering with you at every stage. We help refine your role, then vet and select top-quality candidates who perfectly match your business needs. Our support continues beyond recruitment, as we nurture and manage the chosen staff to maintain high standards and ensure customer satisfaction.

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