Customer Service & Sales Support
Outsource Your Customer Service
Focus on what you do best – building your business. Let SMB Squad handle your customer service and outbound sales needs. We provide customized solutions, streamline operations, and empower you to build lasting relationships and drive revenue.
Grow. Together
Hire SMB Squad to manage your customers.
Hire Your Customer Service & Sales Team
Stop wasting valuable time on tedious customer service and sales tasks. SMB Squad empowers your business with a managed, full-time, globally distributed team of expert customer service representatives and sales professionals. We handle your customer interactions and sales processes, streamlining time-consuming tasks and freeing you to focus on what truly matters – growing your business and achieving your goals.
What our clients said
William Sochi, Owner/Manager of Offix Supplies LLC
"I am truly impressed with SMB Squad's remote security monitoring service. Their technology is top-notch and provides me with peace of mind knowing my business is secure."
Sofie Williams, Webmatrix Agency
"SMB Squad makes managing finances stress-free and efficient with their top-notch bookkeeping services. Their team is reliable, knowledgeable, and always goes the extra mile to support our business success."
Alexandra Johnson, Operator-Kentucky Roofing LLC
"Thanks to SMB Squad, our clients experienced top-notch customer service that exceeded my expectations. Their dedication to excellence and personalized care truly sets them apart. I highly recommend SMB Squad for anyone seeking exceptional service."
Julia Reynolds, Five Alive Show
"I highly recommend SMB Squad for all your podcast editing and management needs. Their professionalism and expertise is unmatched. The team at SMB Squad made the entire process seamless and stress-free. Trustworthy, reliable, and affordable - what more could you ask for?"
Blueprint for the digital arena
Digital strategy
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Comprehensive analysis
Deep dive into your brand, audience, and competition to build a strategy that's robust and adaptable.
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Cross-platform integration
Harmonize your presence across all digital touchpoints for a seamless brand narrative.
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Performance monitoring
Stay ahead with real-time analytics and responsive strategy adjustments.
Narrate. Engage. Convert.
Content creation
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Storytelling excellence
We create stories that not only tell but sell, fostering a strong brand-customer connection.
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Diverse formats
From snappy social media copy to in-depth e-books, versatility in our content meets all your needs.
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SEO driven
Enhance visibility with content optimized for search engines, reaching the right audience organically.
Engaging Conversations, One Post at a Time
Social media management
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Audience engagement
Interactive campaigns that boost user engagement and foster community growth.
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Brand consistency
Maintain a consistent brand voice across all social channels, reinforcing brand recognition.
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Analytics approach
Use data-driven insights to tailor content that resonates with your audience and drives conversions.
Quality Dedicated Remote Customer Services and Sales Workforce
Outsource, Grow, Win
Your business, your rules. Our customer service and sales outsourcing services are tailored to your unique needs, not a one-size-fits-all approach. We understand the difference between customer service representatives and sales professionals, ensuring your operations are precisely aligned with your business goals.
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Unlock Growth with Outsourced Teams
Expand your offerings, enter new markets, or simply work smarter – outsourced customer service and outbound sales are a strategic solution.
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Cost-Effective and Efficient
SMB Squad facilities provide a high-performance environment for your remote team, including HR, payroll, and legal compliance management.
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Adapt to Market Changes
With expert remote support, optimize your financial operations, offer timely client advice, and streamline processes for a competitive edge.
Offshore workforce solutions for businesses looking to outsource their accounting and bookkeeping.
Our Comprehensive Accounting & Bookkeeping Services
Hire 3x the talent, for the cost of 1. SMB Squad connects you with skilled, industry-experienced professionals through flexible offshore workforce and outsourcing solutions.
- Apps we use
We hire customer service and sales workforce that specialize in the apps you use
Frequently Asked Questions
Got any questions? we’re here to help
We support small and medium businesses across the US, UK, Canada, and Australia by offering a comprehensive suite of services, including outsourced accounting, customer service, data entry, medical billing, editing, admin, content production, digital marketing, CCTV monitoring and more. Partnering with us is not just about outsourcing – it’s about transforming your operational effectiveness and achieving sustainable business growth.
Outsourcing your accounting and bookkeeping to SMB workforce can offer numerous benefits:
1. Cost Savings: Reduce overhead costs by avoiding the need for full-time in-house staff.
2. Expertise and Accuracy: Gain access to experienced professionals for accurate and reliable financial records.
3. Focus on Core Business: Free up time to concentrate on your primary business activities.
4. Scalability and Technology: Easily scale services and utilize advanced accounting software without extra investment in manpower.
Outsourcing gives your business access to experienced distributed English-speaking professionals with up to 80% in cost savings. SMB Squad helps build dedicated offshore teams that are flexible and integrate seamlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.
At SMB Squad, we provide a consultative account management approach to outsourcing, partnering with you at every stage. We help refine your role, then vet and select top-quality candidates who perfectly match your business needs. Our support continues beyond recruitment, as we nurture and manage the chosen staff to maintain high standards and ensure customer satisfaction.